Thank you for shopping with RONG EN LLC. We are dedicated to providing high-quality men’s footwear and ensuring our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help.

1. Return Eligibility

You may return most new, unworn items within 30 days of delivery for a full refund. To be eligible for a return, your item must meet the following criteria:

  • It must be in its original condition, including all tags and packaging.
  • It must not have been worn, used, or damaged.
  • It must be returned within 30 days of the delivery date.

2. Non-Returnable Items

Certain items may be non-returnable, including:

  • Gift cards.
  • Items that have been worn, used, or damaged.
  • Clearance or sale items (unless otherwise stated).

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] or call us at +1 800-829-4933 to request a return. Include your order number and the reason for the return.
  2. Return Instructions: We will provide you with return instructions, including the return address and any necessary forms.
  3. Package Your Item: Safely pack your item in its original packaging. Include all accessories, tags, and any documentation that came with your purchase.
  4. Shipping the Return: You are responsible for shipping costs associated with returning the item unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refunds

Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

5. Exchanges

If you would like to exchange an item for a different size or color, please initiate a return for the unwanted item and place a new order for the desired item. We do not process direct exchanges.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund, including shipping costs related to the return.

7. Questions or Concerns

If you have any questions or concerns about our returns policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: +1 800-829-4933
  • Address: 8500 Burton Way, Los Angeles, CA 90048

We appreciate your business and are committed to your satisfaction. Thank you for choosing RONG EN LLC!