Thank you for choosing RONG EN LLC for your men’s footwear needs! We are committed to providing you with a smooth and efficient shopping experience. Below are the details of our shipping policy to help you understand our processes.

1. Shipping Destinations

We currently ship to addresses within the United States. For any international shipping inquiries, please contact us at [email protected].

2. Processing Time

All orders are processed within 1-3 business days. Orders are not shipped on weekends or public holidays. If there is a significant delay in the shipment of your order, we will notify you via email.

3. Shipping Methods and Rates

We offer various shipping options to meet your needs:

  • Standard Shipping: 5-7 business days (Free on orders over $50)
  • Expedited Shipping: 2-3 business days (Flat rate of $XX.XX)
  • Overnight Shipping: 1 business day (Flat rate of $XX.XX)

Shipping rates are calculated at checkout based on the weight of your order and the shipping method selected.

4. Delivery Confirmation

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your shipment through the carrier’s website to see the status of your delivery.

5. Address Changes

If you need to change the shipping address after your order has been placed, please contact us immediately at [email protected]. We can only assist with address changes if the order has not yet been processed and shipped.

6. Lost or Stolen Packages

RONG EN LLC is not responsible for lost or stolen packages. If your package is lost in transit, please contact the shipping carrier for assistance. However, if you believe your package was lost or stolen, please reach out to us at [email protected], and we will do our best to help you.

7. Shipping Restrictions

For safety and security reasons, we do not ship to P.O. Boxes. Please provide a valid residential or business address at checkout.

8. Customer Support

For any questions or concerns regarding your order or our shipping policy, please do not hesitate to reach out:

  • Email: [email protected]
  • Phone: +1 800-829-4933
  • Address: 8500 Burton Way, Los Angeles, CA 90048

Thank you for shopping with RONG EN LLC! We appreciate your business and strive to provide you with the best shipping experience possible.